Terms & Conditions

By using Mazen Online website ("the Site"), you agree to be bound by these Terms and Conditions. If you do not agree to any of these terms, please do not use the Site.

You are granted a limited license to access and use the Site for personal and legitimate business purposes:

• View and browse content
• Purchase displayed products
• Use search and filtering tools
• Contact customer service

The Site may not be used for any illegal or prohibited purposes.

To access some features of the Site, you may need to create an account:

• Provide accurate and correct information
• You are responsible for keeping your password confidential
• Notify us immediately of any unauthorized use of your account
• One account per user

1. We strive to provide accurate product descriptions, but errors may occur
2. Prices are subject to change without prior notice
3. Colors and specifications may vary by screen
4. Orders are considered final after confirmation
5. We reserve the right to refuse or cancel any order

• Cash on delivery is available in all governorates
• Other payment methods are secure and encrypted
• Payment is confirmed before product shipment
• Refunded amounts are returned within 7-14 business days

• Delivery times are estimated and may be affected by circumstances
• We do our best to deliver on time
• Shipping fees are additional based on location and weight
• The provided address must be accurate

1. Products can be returned within 7 days of delivery
2. The product must be in its original condition with all accessories
3. Returns are allowed only for manufacturing defects or shipping errors
4. Return shipping costs are borne by the customer
5. Refund is processed within 7-14 business days after product inspection

The Site may not be used in the following ways:

• For any illegal or prohibited purposes
• Violating intellectual property rights
• Sending harmful or offensive content
• Attempting to hack or damage the site
• Using robots or automated tools to access

All content on the Site is protected by copyright and trademarks. No content may be copied, distributed, or modified without prior written permission from Mazen Online.

Mazen Online is not liable for any direct, indirect, incidental, or consequential damages resulting from the use or inability to use the Site, including loss of data or profits.

These Terms and Conditions are governed by the applicable Yemeni laws in the Republic of Yemen. Any dispute arising from the interpretation or execution of these terms will be subject to the jurisdiction of Yemeni courts.

We reserve the right to modify these Terms and Conditions at any time without prior notice. Modifications become effective upon posting on the Site. Your continued use of the Site after modifications means you agree to the updated terms.

For any inquiries about these Terms and Conditions, please contact us: