Frequently Asked Questions

We are "Mazen Computer", a leading company in technical solutions in Yemen. Our first branch was established in 2003, and since then we have been working to build our customers' trust by providing original products and comprehensive technical services. "Mazen Online" is a modern extension of this experience, to make our technology accessible to you wherever you are.

In addition to the specialized online almazen online, our services in our branches include:

• Selling desktop computers and servers.
• Supply and installation of networks and security systems (surveillance cameras).
• Authorized service center for most brands.
• Providing original spare parts and accessories.
• Providing technical consultations for companies and institutions.

We have branches spread across several Yemeni governorates to serve you. You can visit the nearest branch through the branch map on our main website, or contact us on the unified number to get the exact address. With the opening of the online store, you can now access Mazen's quality and warranty from anywhere.

Yes. Over the years of our operation, we have built strong partnerships and official relationships with global and local suppliers and authorized dealers. All products we sell are original and with warranty, and you can verify this at any of our branches or through customer service.

"Mazen Online" is not just a sales website, but the first smart platform that combines:

• 20 years of on-the-ground experience in selling, testing, and maintaining devices.
• Smart tools such as comparison and filtering according to needs and budget.
• Direct human support before purchase via WhatsApp with a specialist, not a robot.

We provide traditional security and modern ease together.

Your service continues after purchase. You can contact us through:

• WhatsApp: On the same sales number for any quick inquiry.
• Phone: Call the company's unified number and transfer the call to the maintenance department.
• Branch: Visit the nearest branch directly with your device.

The technical support team is ready to help you with all steps.

Certainly. We have special programs for supplying devices and technical solutions to government and private companies and institutions, including special price offers, official invoices, and distinguished technical support. To request a price quote, please contact us via the company's official email or phone.

The process is simple and straightforward:

1. Choose the appropriate products and add them to the cart.
2. Go to the payment page.
3. Create an account if you are not registered.
4. Complete the order to move to WhatsApp to complete the remaining details.
5. Receive your order at your doorstep.

You can modify or cancel your order within 24 hours of placing it. After that, please contact us immediately via WhatsApp or phone.

We ship to all Yemeni governorates. For more details about shipping and costs, please visit our shipping page.

Yes, delivery is free within the service area. Delivery time ranges from 24 to 48 hours in major cities, and may increase slightly depending on your location. The specialist will inform you of the approximate time during communication.

We offer multiple and secure payment methods:

• Cash on delivery (for registered followers on our page) in the capital Sana'a
• Bank transfer via money orders through a teller
• Credit and debit cards (coming soon)
• Electronic wallets

The appropriate payment method for you will be agreed upon directly with the specialist on WhatsApp after selecting the product.

This is one of the most common questions, and usually there's no problem. Modern batteries are designed to last a full work day (8-10 hours) under typical use (browsing, documents).

If the battery runs out in two hours: The cause may be heavy programs running in the background or high performance settings.

Quick verification steps:

1. Reduce screen brightness.
2. Close unnecessary background applications.
3. Make sure power saving mode is enabled.

Captain's tip: The first charge doesn't need 24 hours. Charge it to 100% then use it. To avoid battery damage in the long term, try not to leave it connected to the charger constantly after charging is complete.

The most likely cause is full random access memory (RAM) or high device temperature.

Immediate solutions:

1. Restart the device: Clears temporary memory.
2. Open Task Manager (Ctrl+Shift+Esc): See which program consumes high resources and close it.
3. Clean ventilation openings: Dust is the number one enemy of performance.

Captain's prevention tip: If you are a heavy program user (design, programming), make sure when purchasing that the device's memory (RAM) is at least 16 GB, and that it has an SSD storage drive.

Yes there is a difference, but you may not need it!

Core i5 processor: It's the unsung hero. More than enough for 90% of users: (browsing, office work, YouTube, normal programming, medium games). It's the smart choice for value for money.

Core i7 processor: It's the heavy professional. Aimed at those working on (high-quality video editing, 3D design, extreme modern games, artificial intelligence).

Conclusion from Mazen's experience: Don't pay the large price difference to get i7 if your use is normal. Focus your budget on increasing RAM or buying SSD, and this will give you a more noticeable performance boost.

Don't ignore it, but do it smartly.

Why is the update important? Because it usually carries security vulnerability fixes and bug fixes.

How to do it safely?

1. Save all your work and close programs.
2. Make sure the charger is connected (so power doesn't cut during the update).
3. Do the update and leave the device until it completes and restarts.

Important warning: If the update is large (like a semi-annual update), it may take an hour. Plan for this outside your important work time.

Yes, the difference is like night and day, and it's the most important possible upgrade.

HDD (Traditional): Like a large library, you find the file but searching takes time.

SSD (Modern): Like fast memory, you reach the file in the blink of an eye.

What will you notice with SSD?

• Device boot in 15 seconds instead of a minute.
• Programs open instantly.
• Fast file transfer.

Mazen's tip: If your device is old and slow, upgrading to SSD is the most cost-effective magic solution. Try it and you'll thank us later.

Don't panic. Usually a software cause. Follow these steps in order:

1. Restart: May solve the problem temporarily.
2. Note the error code: Write down the code that appears at the bottom of the blue screen (e.g.: CRITICAL_PROCESS_DIED).
3. Check recently: Did you install a new program or driver before the problem appeared? Try removing it.
4. Use Windows repair tool: Search in settings for "Fix startup problems".
5. If the error repeats: The problem may be in random access memory (RAM) or hard drive. Here we advise you to contact our maintenance team to examine the device accurately.

Maintaining the battery is science and habits, not just random charging. Follow these golden rules:

1. The 80/20 rule (golden for long-term preservation):

• Principle: Try not to let your device battery charge to 100% constantly, and don't let it drop below 20%.
• Reason: Modern batteries (lithium-ion) are subjected to greater stress at the upper and lower ends of their capacity.
• Practical application: If you work at a desk for long hours, disconnect the charger when charging reaches 80%, and use the device on battery until it reaches 20%, then repeat the cycle.

2. Avoid "constant cooking" (high temperature):

• Problem: Heat is the number one enemy of the battery. Using the device on a bed or pillow blocks ventilation openings and heats the battery quickly.
• Solution: Use the device on a hard, flat surface. You can buy a cooling pad if you use it for games or heavy programs for long periods.

3. Don't neglect the device for months!

If you will store the device for a long time (more than a month), don't store it completely empty or completely full. The correct way: Charge it to approximately 50%, then close it and place it in a cool, dry place.

4. Use smart settings:

• Power saving mode: Always enable it when you're away from the charger.
• Reduce brightness: The screen is the biggest battery consumer.
• Turn off Wi-Fi and Bluetooth when you don't need them.

Captain Mazen's final tip:

"Don't worry too much!" Batteries are designed to last for years. Even if you follow half of these tips, you'll noticeably extend their life. The important thing is to enjoy your device and produce with it. If you notice a sharp decline in performance after a year or two, this is normal and the battery can be easily replaced at any Mazen maintenance branch.

Do you have a specific inquiry about your device battery? Message Mazen specialist on WhatsApp with the device model, and we'll help you diagnose the condition.

Standby/Sleep mode is useful and necessary for daily use, but harmful if used for long days without complete shutdown.

When is "standby" appropriate and useful?

• For short breaks: During work day (an hour or less between meetings). Saves power and speeds up return to work.
• To preserve work session: Saves all your programs and files open.
• When charger is connected: No problem at all if the device is connected.

When is "standby" harmful or inappropriate?

• For long duration (more than 24 hours): The device still consumes slow power, and may completely drain the battery, harming its health.
• Before travel or storage: Complete shutdown (Shut Down) is required.
• When there's a technical problem: If the device suffers from slowness or malfunction, complete restart resets the system.

Effect of "standby" on battery:

• Short term (hours): Very minimal consumption, no noticeable effect on battery life.
• Long term (days): Battery continues slow discharge. If completely drained, device may enter "deep discharge" state, making recharging difficult and may permanently reduce maximum battery capacity.

Difference between "Sleep" and "Hibernate":

• Sleep: Saves work in random access memory (RAM). Fast resume, but consumes a small amount of power.
• Hibernate: Saves work on hard drive (SSD/HDD). Takes slightly longer to resume, but consumes no power – ideal for overnight shutdown.

Final conclusion:

Use standby mode as a quick ally during your day. But remember: Your device also needs deep sleep. Get used to complete shutdown (Shut Down) at least once a week, and the battery and internal components will thank you in the long term.

Have you noticed your device battery weakening quickly? Talk to maintenance experts at Mazen on WhatsApp, you may need to check power settings or the battery itself.